Shipping & Returns

Shipping Domestic & Returns

All sales are final, but if you are truly unhappy with your order please contact me within ONE WEEK and we will work something out. I am so thankful for my customers and want you to be excited about your purchase. 

San Francisco Bay Area residents: 

You can use the code  "BAYYAY"  to wave the shipping if you would like to pick up your order in Oakland. Just email me at BrookeLynCeramics@gmail.com to make an appointment for pickup!

FAQ’s

Q:  I don’t see the color that I want in the shop. Can I place a custom order?

A:  I am more than happy to work with you on creating the color you prefer. I work with multiple clay bodies so not every color comes out the same from clay to clay. Please inquire if you see a color from another item WITHIN MY SHOP that suites you, I'll do my best to work with you. 

Q:  How do I receive shop updates?

A:  You can join the mailing list by emailing: BrookeLynCeramics@gmail.com OR check out my News section

Q:  When can I expect to receive my order? 

A:  An in-stock items will generally ship within 3-5 business days. Orders are expected to arrive within one week of shipping. Out of stock items will generally take 3-4 weeks during the holidays and 2-3 weeks the rest of the year. 

Q:  My item arrived broken! What do we do?

A:  Contact me within ONE WEEK if there is a problem with your order. If your item broke in route then I'll get a replacement to you. Unfortunately the postal service is rough on packages, even when "fragile" is stamped all over it and you've literally just told them to please be careful (they will throw it in a bin right in front of you). If this happens to you, here's what you do:

  1. Contact me via email to let me know about the mishap
  2. Take a few photos of the package and broken item(s) from different angles and email to BrookeLynCeramics@gmail.com (insurance purposes). 
  3. Don't worry, a replacement will be reshipped as soon as possible, if no longer in stock it may take 2-3 weeks. 

Q:  Wholesale?

A: If you are interested in beginning a wholesale account please email BrookeLynCeramics@gmail.com

 

Shipping International

Not currently shipping internationally